Thank you for shopping at The Body Shop. We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
You have 30 days from the date of receipt to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please follow these steps:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you would like to exchange an item for a different product, please contact our customer service team at [Your Contact Information]. Exchanges are subject to product availability. If the desired product is not available, we will process a refund instead.
Certain items are non-returnable, including:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective item, please contact us immediately at [Your Contact Information]. We will arrange for a replacement or refund, depending on the circumstances.
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].
